Product Warranties and Privacy Policy

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Limited Warranty, Manual, and Terms of Use

ONE YEAR LIMITED WARRANTY

When installed, operated and maintained according to all instructions supplied with the product, if this appliance fails due to a defect in material or workmanship within one year from the date of purchase, call International H2O directly at 1-888-982-8311 or at our website at www.International H2O.com to arrange for ((free)) repair. If this appliance is used for other than private family purposes, this warranty applies for only 90 days from the date of purchase.

 

THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. INTERNATIONAL H2O WILL NOT PAY FOR:

  1. Expendable items that can wear out from normal use, including but not limited to filters, fuses, UV bulbs, and fittings.
  2. A service technician to instruct the user in correct product installation, operation or maintenance.
  3. A service technician to clean or maintain this product.
  4. Damage to or failure of this product if it is not installed, operated or maintained according to all instructions supplied with the product.
  5. Damage to or failure of this product resulting from accident, abuse, misuse or use for other than its intended purpose.
  6. Damage to or failure of this product caused by the use of detergents, cleaners, chemicals or utensils other than those recommended in all instructions supplied with the product.
  7. Damage to or failure of parts or systems resulting from unauthorized modifications made to this product.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

Customer’s sole and exclusive remedy under this limited warranty shall be product repair as provided herein. Implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law. International H2O shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the duration of implied warranties of merchantability or fitness, so these exclusions or limitations may not apply to you. This warranty applies only while this appliance is used in the United States and Canada. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CONDITIONS OF SALE

Purchase of any products is an agreement by the purchaser/user to hold all Sellers and manufacturers harmless of all liabilities and damages indemnify and agree to defend. The purchaser/user assumes all responsibility for the use of any product sold by International H2O Inc and its affiliates.

It is a responsibility of a Buyer to find a correct water treatment system or filters for their situation. We may offer explanations on common technologies and solutions to common problems. However we do not recommend a particular water system for a particular situation because of the lack of information such as water contaminants, usage, ability to do proper installation etc. Seller, it’s affiliates, and manufacturer(s) have no liability for damages caused by faulty water treatment products or the installation or usage of such products. Buyer agrees to hold Seller, its parent company, officers and affiliates harmless for any damages caused by improper system manufacturing, design, installation or operation.

All commercial and residential in-line systems are recommended to be installed after a flow regulator/restrictor in order to control and reduce incoming water pressure. This avoids bursting and any resulting property damages. Also, make certain that there is a strainer system placed after the Whole House and Commercial Media Systems to avoid bleeding and/or pipe clogging.

  For all products: International H2O is not responsible or financially liable for any water damage, property damage, or personal injury, direct or indirect, that may occur from normal and correct use of the products we sell, catastrophic failure of the products we sell, failure to properly connect the units to the water supply lines, and/or failure to understand and observe the proper water pressure ratings and requirements for these units. Use and install all of our products solely at your own risk. Do not expose any of these units to freezing temperatures (<33 degrees Fahrenheit) or direct sunlight (UV rays).

  International H2O has no liability toward any plumbing fees or bills nor any or all plumbing work and connecting of these units to the water supply is done at your own risk. Most International H2O  products are intended for professional installation and/or professional initial setup. This is especially important when installing undersink units, all reverse osmosis units, undersink filters, water coolers, water softeners, all backwashing units, and whole house water filter systems – which are always connected to a high pressure water line. Always check all connections for leaks periodically. FilterWater.com is not responsible for any leaks or water damage whatsoever.

  All systems must be inspected by a professional installer prior to installation to eliminate any possible assembly error, and checked for component damage, parts, and fittings, to avoid system malfunction and possible property damages.

  We are not responsible for any damages, direct or indirect, that may arise from the use or catastrophic failure of these products. Use all products at your own risk.

PRODUCT SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean: You can be killed or seriously injured if you don’t immediately follow instructions. You can be killed or seriously injured if you don’t follow instructions. All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

 

IMPORTANT SAFETY INSTRUCTIONS WARNING: To reduce the risk of fire, electric shock, or injury when using this product, follow these basic precautions:

  • Always plug directly into a grounded 3 prong outlet.
  • Do not remove ground prong.
  • Do not use an adapter.
  • Do not use an extension cord
  • Disconnect power before servicing or Installing
  • Replace all parts and panels before operating
  • Use nonflammable cleaner.
  • Keep flammable materials and vapors, such as gasoline, away from the unit.

PRODUCT REQUIREMENTS

A cold water supply with water pressure of between 30 and 120 psi (207 and 827 kPa) is required to operate the water dispenser and ice maker. If you have questions about your water pressure, call a licensed, qualified plumber.

 

REVERSE OSMOSIS WATER SUPPLY

IMPORTANT: The pressure of the water supply coming out of a reverse osmosis system going to the water inlet valve of the refrigerator needs to be between 30 and 90 psi (207 and 827 kPa), If a reverse osmosis water filtration system is connected to your cold water supply, the water pressure to the reverse osmosis system needs to be a minimum of 40 to 60 psi (276 to 414 kPa). If the water pressure to the reverse osmosis system is less than 40 to 60 psi (276 to 414 kPa): • Check to see whether the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.

 

CALIFORNIA RESIDENTS

The state of California requires water treatment devices claiming health claims be tested and certified by them. Some of the products we sell may not be certified, and therefore only aesthetic claims can be made on units shipped to California.

 

ADDITIONAL PRODUCT & FILTER MAINTENANCE, INSTRUCTIONS, AND CAUTIONS

Privacy Policy

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you when visiting our Website.

 

However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via our website. We recommend that you review the privacy policy of any third-party applications or websites that you use.

USE OF PERSONAL INFORMATION

We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our website, personalize your use of our mobile applications, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail info@www.internationalh2o.com or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

 

DISCLOSURE OF PERSONAL INFORMATION

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current applicable laws.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps and our back-end systems do not store any client information. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at info@www.internationalh2o.com.

 

POLICY CHANGES

Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy.