I wanted you to know that out of all products we carry and all companies we do business with, I have never experienced more professional customer service on every level–all the time–each and every time. Getting one of their tech support experts on the phone within minutes is impressive, and they are always highly knowledgeable; you can tell they are the same guys who work on these coolers on a daily basis. Typically, you work with 1st level CS people, then they escalate an issue and time is wasted and lost with every other company I have ever dealt with. With IH2O time is money, and it’s obvious they get that as issues are resolved quickly and accurately, by the FIRST guy I get on the phone.